Contact

General enquiries

For questions about the portal, data, or plans, email Contact support.

We aim to respond within one business day.

Data corrections

If you've found a field that appears incorrect, missing, or outdated, submit a correction directly from the casino or slot detail page using the correction form. Our research team reviews corrections within one business day.

For priority corrections with a guaranteed 24-hour turnaround, see the On-demand data update add-on on the pricing page.

API and custom data

For API access enquiries or custom data arrangements, join the API waitlist or email directly.

Billing

For billing questions, plan changes, or cancellations, email Contact support with your account email.

Not a player support service

CasinoMass is a B2B data tool. We are not affiliated with any of the casino operators in our database and cannot assist with player account issues, withdrawal disputes, or bonus queries.